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Technical Customer Service Advisor
  • Permanent
  • Full Time
  • Salary: £25,000 - £28,000
  • Reference: 033873

Our local Manufacturing Client is recruiting for a Customer Advisor (Technical Products) - This is a fantastic opportunity for someone who has excellent Customer Service experience who is willing to learn and gain product knowledge.

Technical background is NOT essential - full training will be provided.

The company is supportive and has prospects for progression and increased responsibilities.



Responsibilities:

- Providing product advice to customers and external sales team.

- Handling product enquiries - telephone and email. - high volume

- Learn the features, the benefits, and applications for all catalogued products.

- Ensuring the Technical inbox enquiries are handled quickly and effectively

- Product cross-referencing.

- Undertake any special projects or tasks that may be required.



The Person:

- Must be highly motivated and able to give the Customer or internal team the best possible service

- A desire to gain knowledge to facilitate ability to solve problems and work autonomously

- Good organisational, planning, and analytical skills with the ability to prioritise workload.

- Excellent communications skills both written and verbal.

- Sound sense of responsibility, attention to detail and high level of accuracy.



Essential requirements:

- Strong Customer Service experience - Handling queries and providing solutions/information

- Good IT skills - Excel - must be at least intermediate level, word, Outlook

- SAP would be desirable

Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 2nd year running!).

 

Please note due to volume of applications you will only be contacted if we are progressing your application.

 

 

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